QuestionPoint Train the Trainer

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This web site is design to help AskWisconsin consortia members help themselves, their colleagues, and their patrons use the QuestionPoint service for virtual reference. The goal is at the end of the session librarians will be ready to "go live" with their QuestionPoint based virtual reference services. Further that they will be ready to start delivering their services to meet their patrons specific needs.

Useful OCLC documentation can be found at:

http://www.questionpoint.org/web/members/documentation/gs/index.html

Use the Directory header or footer on each page to navigate to an appropriate area.

Social Issues

In addition to the mechanics of using QuestionPoint there are numerous social issues individual libraries and the consortia need to address on an ongoing basis. We will try to address these basic issues continually during the training sessions:

Staffing
Hours
Workflow

Ongoing training and concerns should be sent to Mark Beatty at:

mailto:mbeatty@wils.wisc.edu

Web Pages Produced by WiLS, 2002