QuestionPoint Administration

Home

This web site is design to help AskWisconsin consortia members prepare their QuestionPoint accounts. The goal is at the end of the session libraries will be ready to "go live" with their QuestionPoint based virtual reference services. Further that they will be ready to start customizing their services to meet their patrons specific needs.

Useful OCLC documentation can be found at:

http://www.questionpoint.org/web/members/documentation/gs/index.html

Use the Directory header or footer on each page to navigate to an appropriate area.

Social Issues

In addition to the mechanics of setting up QuestionPoint there are numerous social issues individual libraries and the consortia need to work on. Discussions will address:

Staffing
Hours
Workflow

We will begin planning the next round of workshops centered on Train the Trainer (t3). Sessions to help librarians train and encourage the virtual reference staff in their libraries.

Ongoing training and concerns should be sent to Mark Beatty at:

mailto:mbeatty@wils.wisc.edu

Web Pages Produced by WiLS, 2002