ILL Basics

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ILL Guidelines

http://www.ala.org/rusa/stnd_lnc.html

2.Appendix A ILL User Guide
3.Borrowers must know Lenders policies

Policies are listed in the NAD
Lenders must update

4.Always obey Lenders "enter me twice"
5.Allow shipping time in due date calculations
6.Article field contains both author and title of article
7.Verify, do it and note, if can't verify say so

http://www.oclc.org/oclc/ill/verification_sources.htm

8.Max Cost

Blank means borrower will pay all
If want a freebie say "free"
Use total cost you will pay
Borrower is responsible for knowing Lenders charges

9.Lender Charging

Include IL# with invoice
Use ILL request as invoice

10.Copyright

Use CCL or CCG
Borrower must include code
Lender must refuse requests if no code
Appendix A.5 ILL User Guide

11.Duplicate fills, lender who did NOT update, can NOT charge
12.Don't resend Unfilled to same Lenders
13.Wrong Yes, make a phone call
14.Conditional, use only to resolve problems

OK for
Bad citations
Copyright missing
Incomplete addressing information
Commonly non-circulating materials, but could copy
Alternative edition of rare material available

Not OK for
No
Common non-circulating materials
In use

15.Special messages, respond to and resolve promptly