The QuestionPoint system has a built in Survey form. It contains 30 pre-composed questions, plus a default Comments box. The administrator for each library can choose which of those questions to place into a survey, for Chat users or for Web form users or for both. Reports can be pulled for any or all of the filled surveys too. And you can enable or disable the surveys whenever you like.

Start

Log in with your Administrator Autho going to the Admin section from the upper right hand drop down.

Click on the Surveys Link

Next

Click on the Survey Form tab.

Select the questions you want to use

Decide if any question is for Chat or Ask (that is Web Forms). You can view what the completed survey will look like. You can click the appropriate check boxes to enable one or both or neither of the surveys. As usual you finish by clicking the Save button.

The patron chooses

whether to complete a survey when a chat session ends. They can click on the Chat Survey link.

The Survey Pop up Form

Can then be completed.