Reports

QuestionPoint Reports is where you can view and export reports on all the virtual reference activities for your library. The reports are available using either your 9 digit admin autho, or to your coverage librarians 6 digit authos if you allow them "Ask Admin" privileges as we usually recommend.

On the QuestionPoint Home page click on the Select Service drop down in the upper right corner and choose "Ask".

Then click on the Reportss link in the Grey menu bar.

The default report is all of your activity in reverse chronological order, the most recent listed first.

From the Reports page you can choose to slice and dice the results in many ways

  • By individual librarian autho
  • By chat or email sessions
  • By assigned resolution codes
  • By current status
  • By date range

One way to export reports at the bottom of the report page use the "Select Action" drop down. Use the check box to select all records and then choose your export type.

The report is then sent to your default autho email address.


page design by Mark Beatty (WiLS), 2006